Arrival and stay
Check-in, contacting the host and issues during the stay.
Where can I find the check-in and check-out times?
Arrival and departure times are displayed on the property page, during the reservation and in the confirmed reservation details. If you expect to arrive outside the specified period, please arrange it in advance with the host; a special appointment is not guaranteed until the host confirms it.
How do I contact the host?
After the booking is confirmed, use Tripundo messages from your account. An available phone number or email address may also appear in the booking details. Confirm important arrangements in writing so the communication remains linked to the booking.
The host is not responding. What should I do?
Send a message through Tripundo, check the contact in the confirmation and leave a reasonable time to reply if your arrival is not immediate. If your arrival is near, you cannot access the property or there is a security issue, contact Tripundo support with your booking number.
The accommodation does not match the listing. What should I do?
Immediately document the difference with photos and messages, notify the host via Tripundo and contact support. Do not wait until the end of your stay if the problem prevents you from using the accommodation or poses a risk. Do not leave the safe place just for documentation.
What if I don’t arrive on time or don’t show up?
Notify the host as soon as you know of a delay. If you are not going to travel, cancel the reservation before arrival when possible. Unreported non-receipt may be recorded as “guest did not appear” and the reservation rules apply.
Who do I pay for additional services during my stay?
Additional services provided by the property are paid to the host according to the terms shown in the offer or subsequently confirmed agreement. Check the price and payment method before using.
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