Help Center — Guests

You do not need to create an account before starting a booking. During the booking, enter the details required for confirmation and communication. After the booking is successfully confirmed, the “All details” link in your email or SMS confirmation gives you secure access to the booking details. The link verifies your identity and connects you to the booking. If you open the Help Center directly without that link, select “Activate access” and use the same email address you entered when booking. An account also makes it easier to view upcoming and completed trips, messages, favourite properties and reviews.

Open the secure “All details” link in your email or SMS confirmation. It verifies your identity and takes you directly to the booking. If you opened the Help Center separately and do not have the link, select “Booking access”, then “Activate access.” Enter the same email address used for the booking, enter the activation code you receive and set a password. Tripundo will link the existing booking to that account. Do not use a different email address, as the booking will not appear in the new account.

Guests can register with an email address or use an available Google or Facebook sign-in option. Use the same email address you entered when booking so your existing trip can be linked to your account.

Check your Spam, Junk and Promotions folders, then make sure the email address was entered correctly. Wait a few minutes and use the option to resend the code. If the message still does not arrive, “New support request” is available only after the account has been linked to a Tripundo booking. Never send your password or security code.

On the login page, select “Lost Password”, enter your registered email address and follow the link in the message. Tripundo Support will never ask you for your existing password.

You can change your name, phone, address, city, country, postal number and other available fields in your profile. If the field you want to change is not available, open the support request from your account. Change your email address may require additional identity verification to protect your account.