Payments and cards

Tripundo charges the booking fee online. You pay the remaining accommodation price directly to the host at the property. Before confirming, you must be able to clearly see the total amount, the booking fee, and the remaining amount payable at the property.

Additional services, cleaning fees and tourist tax are shown according to the rules of the specific offer. Any amount that is not included in the total must be clearly shown separately.

If you book more than five days before arrival and the offer has a valid free-cancellation period, your card is securely verified and the booking fee is charged five days before arrival at 23:59, Serbia time (Europe/Belgrade). The exact charge date and time are shown before confirmation and in your booking details.

If you book five days or less before arrival, or the offer is already non-refundable, the booking fee is charged immediately and is non-refundable, unless the law, the applicable terms or an approved exception require otherwise.

The card is used to confirm the booking and subsequently charge the booking fee in accordance with the rule shown. The card entry is done on a secure page or within the approved framework of the payment provider. Tripundo does not store the full card number or CVV.

After the D-5 charge, your bank displays the booking fee as a card charge. The funds are finally transferred to the Tripundo account no later than 24 hours after check-in.

Until then, the guest or host should report any issue related to that charge. The expiry of this Tripundo operational deadline does not remove any rights granted by law, card-scheme rules or bank rules.

You pay the rest directly to the host. The available payment method depends on the particular property and must be shown in the rules or confirmed with the host. Do not assume that every property receives cards.

Please check in the price details whether the accommodation fee is included or is shown as a special fee. If stated separately, it is paid to the host in accordance with the rules and regulations applicable to the accommodation. Always check the final price review before confirming your reservation.

You will receive an email and SMS notification. You have 24 hours to ensure that the same card has sufficient funds. The card for an active booking cannot currently be replaced. The system then automatically makes one more charge attempt using the same card/token.

If the second attempt also fails, the booking is automatically cancelled and the dates are released. The “Book again” button takes you to the same property page with the dates, number of guests and other non-sensitive information from the previous flow preserved. Availability and the current price are checked again, and you enter a new card on the WSPay page. The new booking is not guaranteed until you receive a new confirmation.

It does not store the full card number or CVV. The card is processed by an authorized payment provider. Tripundo may only store the permitted token and the minimum masked data, such as the brand and the last four digits, where permitted.

The host is the accommodation provider and issues a price bill to the guest in accordance with its legal status and applicable regulations. Tripundo is not an accommodation provider and does not issue a bill for the accommodation. Status of the Tripundo booking fee you are charged see in the booking details; if you need a special document on that charge, open the support request from the reservation.

The amounts in the booking step show the currency of the offer. If your bank holds an account in another currency, it may apply its own rate and fee. Tripundo does not determine the rate or cost of your bank.