Help Center — Hosts
Everything about onboarding, your listing, reservations and payouts.
Log in as a host
Properties, units, reservations, onboarding and support requests load only from a logged-in host account.
Quick actions
Jump straight to the most common task, no extra searching.
Continue onboarding
Return to your saved step and finish your listing
Set up units
Capacity, photos and physical inventory
Set your price
Pricing plans, discounts and extra fees
Sync your calendar
Connect the correct iCal to the correct unit
View reservations
Guests, units and stay details
New support request
Property, unit and step are filled in automatically
All topics
88 answers organized into clear categories.
Registration, account and verification
Host registration, account details and verification.
9 questionsOnboarding and publishing
Every step from choosing the accommodation type to the final listing review.
10 questionsProperty, unit and physical inventory
How to structure a property and its accommodation units correctly.
9 questionsListing creation, content, photos and quality assurance
Listing content, photos, review and publication statuses.
8 questionsPrices, rate plans and additional charges
Prices, discounts, minimum stays and additional charges.
9 questionsCalendar, availability and iCal
Availability, blocked dates and calendar synchronisation.
7 questionsBookings and guests
New bookings, guest details, changes and no-shows.
8 questionsBooking fee, commission and invoices
Tripundo fees, payments at the property and invoices.
11 questionsMessages, arrival and communication
Guest messages and arrival arrangements.
5 questionsReviews
Review rules, appeals and internal checks.
6 questionsIssues, safety and support
Disputes, damage, fraud and contacting support.
6 questionsMost read questions
Starting selection; it will adapt to real analytics over time.
How do I register as a host?
Open Tripundo’s host page, select “Be a host”, enter an email and verify it with the code you receive. Then set your password, select the appropriate account type and follow onboarding. Host registration is currently done by email address; Google and Facebook sign-in are not available for the host account.
Can I register as an individual or a legal entity?
Yes. Tripundo supports accounts of individuals and legal entities. The registration course displays the information you need to enter according to your selected status. Verification, account information and available options may vary for individual and legal entities.
What information is required for an account?
The basic details include your email address, contact information and details of the owner or responsible person. A legal entity enters the information requested during registration, such as the company name, registration number, tax identification number (PIB), registered office and billing details. For an individual, the system shows the fields that apply to the selected status. Follow the required-field list in your onboarding step because it adapts to the account type.
I did not receive an activation code. What should I do?
Check the Spam/Junk folder and email address accuracy, then use “Send Code Again”. If the code still doesn’t arrive, contact support from the same email address. Do not send your password.
How do I reset my password?
On the login host page, select “Forgotten Password”, enter your registered email and follow the link. If you no longer have access to your email address, contact support to verify your identity and authorization.
Can I change the owner or company details myself?
You can change the available fields to “My Account”. Information that affects identity, contract, verification, PIB or account may require Tripundo verification and should not be changed without registration.
Protect your data
Tripundo support will never ask for your password, CVV, full card number or a one-time bank code. Report a suspicious message from your authorized reservation or host account.
Didn't find an answer?
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